Troubleshooting Overview

When you encounter an issue, first follow the relevant self-check steps. This helps determine whether it is caused by product rules, network environment, task status, or something that requires further support review.

Check These First

• Whether the account email is correct.
• Whether the current subscription is active.
• Whether Credits are sufficient.
• Whether scheduled tasks, automated workflows, or background tasks are still running.
• Whether related Credits details can be found in Settings -> Usage.
• Whether your browser is the latest Chrome.
• Whether the issue can be reproduced in an incognito window or after switching networks.

What to Provide When Contacting Support

• Account email.
• Issue time and timezone.
• Related Task, Session, or share link.
• Screenshots, recordings, or full error messages.
• Browser, device, and network environment.

Human support is available from 9:30 AM to 6:30 PM Singapore time.