Computer / VM Issues

Computer Shows Offline or Cannot Connect

Try these steps first:

1. Hard refresh the page in Chrome: Ctrl + Shift + R on Windows or Command + Shift + R on Mac.
2. Reopen the My Computer page.
3. Log in again from a Chrome incognito window and test.

If it still cannot connect, contact support with your account email, issue time, screenshot, and current page status.

VM Keeps Reconnecting or Shows Service is Still Loading

If the VM is running a heavy task, it may recover automatically after the task finishes.

If it stays unresponsive for a long time, high memory usage may have frozen the system. Try manually restarting the virtual machine. If it remains abnormal after restart, contact support.

Can Heavy Video Editing Freeze the VM?

Yes. Heavy tasks may use too much memory and make the VM unresponsive. A forced restart may be required.

Newly Added Telegram Bot Does Not Start Polling

Open the Computer interface, click the wrench icon in the top-right corner, and choose Quickfix to restart the gateway so the latest configuration takes effect.